FAQ & RETURN POLICY

01 Can I return purchased artwork?

 

No. All sales are final. 

02 What can I do if my art prints arrive damaged during transit or if something is wrong with the print?

 

Our prints are currently printed off-site so our return policy is based on our printer’s return policy. Our printer may offer to reprint the order or offer a refund (on a case by case basis) if it arrives damaged or if there is something wrong with the print, with proof. Accordingly, please open your package as soon as possible when it arrives. If there appears to be damage, take photos of the damage on the art print and on the packaging. Contact me ASAP and no later than 5 days after receipt of your order with proof of damage so I can send them along to our printer. Our printer may require you to return the damaged art print in the original packaging before reprinting a new print or issuing a refund.

Our printer will not replace or refund any art prints damaged post-delivery.

03 What can I do if my order is lost or not delivered or stolen from my doorstep?

 

Shipping is generally out of our hands and your best bet is to contact and/or file a claim with the shipping company directly as we are not liable for any shipping misdelivery, failed deliveries, damage during transit, and post-delivery. That information will be available with your tracking information provided. 

04 Who actually owns the copyrights to the art I purchase?

 

I retain the copyrights to any and all original and commissioned artwork that I make and reproduction of such artwork, even if that work is no longer in my possession (but with the purchaser). This includes the rights to the images of sold and commissioned artwork. This means that I can make images of any artwork made by me without limits subject to rights that I made have licensed away.

The purchaser may not resell or reproduce my artwork without my expressed permission. If my artwork is reproduced in a magazine editorial, blog, or social media, I only require credit.

 

Still have questions?

Please contact me at jessie@craftedtobloom.com and I’ll be happy to any questions or concerns that you may have!